Jay-Tec Returns & Refunds Policy
Last updated: 21/4/2025

We want you to be completely satisfied with your purchase from Jay Tec Electronics. If you're not happy with an item, we’ll do our best to make things right.

1. Eligibility for Returns You may request to return an item within 14 days of receiving your order, provided:

• The item is in its original condition and packaging

• It has not been used, installed, or altered

• It includes all original accessories, cables, manuals, and documentation

Some items are non-returnable, including:

• Software, digital goods, or activation codes once opened or used

• Hygiene-sensitive items (e.g. headphones, earbuds) if unsealed

• Custom-built or special-order items

2. Faulty or Damaged Items If your item arrives faulty or damaged:

• Contact us within 48 hours of delivery

• Include a photo of the item and packaging, if possible

• We will offer a replacement, repair, or full refund

All items are covered under a minimum 12-month warranty, unless stated otherwise.

3. How to Start a Return To request a return, contact us at jay@jay-tec.co.uk with the following:

• Your order number

• The item(s) you wish to return

• Reason for return

We’ll reply with instructions, including the return address and any steps needed. Do not send items back without approval, as this may delay your refund.

4. Return Shipping

• If the item is faulty, damaged, or incorrect, we will cover the return shipping cost

• For all other returns (e.g. change of mind), you will be responsible for return shipping

• We recommend using a tracked or insured service, as we are not responsible for items lost in return transit

5. Refunds

• Refunds are processed within 5–7 working days of receiving and inspecting the returned item

• You will receive your refund via the original payment method

• We do not refund original delivery charges (unless the return is due to an error on our part)

6. Exchanges

• We are happy to arrange an exchange for a different item of equal or greater value (you pay the difference)

• Contact us at returns@jay-tec.co.uk for assistance

7. Questions? If you’re unsure whether your item qualifies for return or need help, just get in touch:

• Email: returns@jay-tec.co.uk

• Contact page: https://www.jay-tec.co.uk/contact